Terms & Conditions

Terms & Conditions

1. General Information

·          The delivery may take 5-8 business days from the date of confirmation of your order and   

             payment. The estimated delivery timeframe is mentioned on the product pages may

            differ.

·          Actual delivery time depends upon shipping address, courier company’s guidelines or any         

              other circumstances

·          Shipping charges may differ on few products

·          Company will not pay for return courier charges.

·          We reserves the right to change or cancel any promotion at its sole discretion

·          No two promotion offers can be combined.


Any fraudulent activities that may include creation of duplicate accounts, aliasing or violation of terms & conditions will lead to order cancellation

2. Free Shipping?

·          Free shipping is applicable on selected products only

·          Deal-based free shipping remains active for limited time period only

·          Shipping charges may be reduced when products are bought in bulk

3. User Account, Password, and Security

If You use the our application/ website, you shall be responsible for maintaining the confidentiality of your login information and Password and You shall be responsible for all activities that occur under your login and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access to the application.

You agree to

·          immediately notify us of any unauthorized use / breach of your password or account and

·          ensure that you exit from your account at the end of each session.

4. Contents Posted on application/ website

All third party content text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, is a third party user generated content and we have no control over such third party user generated content as http://redeyepassion.com is merely an intermediary for the purposes of this Terms of Use.

You may use information on the products and services purposely made available on the website for downloading, provided that You:

do not remove any proprietary notice language in all copies of such documents,

use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,

make no modifications to any such information, and

do not make any additional representations or warranties relating to such documents.

5. Disclaimer of Warranties and Liability:

The Website is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Website. In no event shall redeyepassion.com be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(a) the use or the inability to use the Services or Products;

(b) unauthorized access to or alteration of the user's transmissions or data;

(c) breach of condition, representations or warranties by the manufacturer of the Products.

(d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the redeyepassion.com or Service.

(e) The User understands and agrees that any material and/or data downloaded at redeyepassion.com is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data.

(f) To the maximum extend that is permissible under law, redeyepassion.com liability shall be limited to an amount equal to the Products purchased value bought by You.

6. Payments

redeyepassion.com uses third party payment providers to receive payments from the Buyers. redeyepassion.com is not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues.

redeyepassion.com takes utmost care to work with 3rd party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.

All prices are in Indian rupees. Prices, Products and services are offered may change in accordance with the guidelines or other terms and conditions applicable. Users further undertake that by initiating a transaction, the User is entering into a legally binding and enforceable contract to purchase the products using such payment facilities as may be permitted by applicable laws and as may be accepted by the Website.

While availing any of the payment method/s available on the Website, the Website will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:

Lack of authorization for any transaction/s, or

Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or

Any payment issues arising out of the transaction, or

Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;

Decline of transaction for any other reason(s)

7. Shipping & Delivery

  All Products purchased from the Website shall be delivered to the User by standard courier services.

  The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.

 redeyepassion.com shall not be responsible for any delay in the delivery of the Products. redeyepassion.com shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.

 The logistics partner supported by redeyepassion.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.

Sometimes, delivery may take longer due to:

bad weather

flight delays

political disruptions

other unforeseen circumstances

8. Return Policy

redeyepassion.com will not entertain any returns if product is dispatched, buyer can cancel the order before it’s been dispatched. redeyepassion.com may charge processing fee/ charges for initiating cancellation and refund process.

Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.

9. Dispute Resolution

In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavor to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.

In case of such failure, the dispute shall be referred to a sole arbitrator, who shall be appointed by the Website. The arbitration proceedings shall be governed by the Indian Arbitration and Conciliation Act, 1996 and shall be held in New Delhi. The language of arbitration shall be English.

10. Jurisdictional Issues

Unless otherwise specified, the products/items listed on the Website are solely for the purpose of delivery in India. The Website shall under no circumstance be held liable for use or availability of Products for use in locations/countries other than India.

11. Contact Information

If you have any questions regarding the Privacy Statement or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing/email to the attention of Website Administrator. You may write us at admin@redeyepassion.com (web site – www.redeyepassion.com).

12. Changes to this Statement

We will review and update this Statement periodically. We recommend you to please visit this page at regular intervals, as we update terms & conditions / policy as and when required.